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Terms of Service

Please review this document carefully before using the DAPVIORA platform and services.

Terms of Service

Effective date: 26 July 2026 Last updated: 26 July 2026

These Terms of Service ("Terms") govern access to and use of the DAPVIORA customer relationship management platform, websites, applications and related services (collectively, the "Platform") provided by DAPVIORA Technologies ("DAPVIORA", "we", "us" or "our").

By creating an account, accepting an invitation, subscribing to a plan or otherwise using the Platform, you agree to these Terms. If you use the Platform for a company or other organisation, you confirm that you are authorised to bind that organisation.

1. Platform purpose

DAPVIORA provides business-management tools that may include lead and customer management, sales pipelines, tasks, follow-ups, quotations, invoices, payments, expenses, documents, reports, notifications, activity records, team management and related functionality.

Available features may depend on the organisation's subscription plan, permissions, configuration and service status.

2. Accounts and eligibility

You must:

  • provide accurate and current account information;
  • maintain the confidentiality of passwords, passkeys, recovery codes and verification credentials;
  • use an email address you are authorised to access;
  • promptly notify us if you suspect unauthorised access; and
  • be legally capable of entering into a binding agreement.

You are responsible for activity performed through your account unless caused by a security failure attributable to DAPVIORA.

DAPVIORA may require email verification, multi-factor authentication, passkeys or other security checks.

3. Organisations, tenants and authorised users

Each customer organisation operates within a logically separated workspace referred to as a tenant.

The organisation is responsible for:

  • deciding who may access its workspace;
  • assigning appropriate roles and permissions;
  • reviewing and removing access when no longer required;
  • ensuring invited users are authorised;
  • determining what business information is entered into the Platform; and
  • complying with laws applicable to its customers, employees and business records.

An organisation administrator's actions may affect other users and records within that organisation.

4. Customer and business data

You and your organisation retain responsibility for information submitted to the Platform, including contact information, customer records, notes, custom fields, quotations, invoices, payments, expenses, uploaded documents and other business content ("Customer Data").

You confirm that:

  • you have the authority and lawful basis required to collect, use and upload Customer Data;
  • Customer Data does not infringe another person's rights;
  • you will provide legally required notices and obtain legally required consent; and
  • you will not upload prohibited, unlawful or malicious material.

You grant DAPVIORA a limited right to host, process, transmit, reproduce and display Customer Data only as reasonably necessary to operate, secure, maintain and improve the Platform or comply with law.

5. Acceptable use

You must not:

  • use the Platform for unlawful, fraudulent, deceptive or abusive activity;
  • access another organisation's workspace without authorisation;
  • attempt to bypass permissions, subscription controls or security safeguards;
  • probe, scan, disrupt or overload the Platform;
  • upload malware or harmful code;
  • scrape or extract data except through authorised Platform functionality;
  • use the Platform to send spam or unlawful communications;
  • reverse engineer the Platform except where applicable law expressly permits it;
  • impersonate another person or organisation; or
  • use the Platform in a manner that violates privacy, intellectual-property or consumer-protection laws.

We may investigate suspected misuse and restrict or suspend access where reasonably necessary.

6. Subscriptions, billing and taxes

Paid functionality may be provided under a subscription plan, order, quotation, invoice or other commercial agreement.

Unless a separate written agreement states otherwise:

  • fees are charged in the currency shown in the applicable invoice or plan;
  • taxes and government charges are the customer's responsibility;
  • access may be limited when a trial, subscription or grace period expires;
  • plan changes may change available features, limits and permissions; and
  • completed payments, adjustments and refunds will be recorded according to the applicable commercial arrangement.

Subscription fees are not automatically refundable except where required by law or expressly agreed in writing.

7. Customer support and communications

We may send service-related communications concerning account security, email verification, invitations, subscriptions, billing, maintenance, policy updates or important Platform changes.

Service and security communications are necessary for operating the Platform and may not be treated as optional marketing messages.

8. Uploaded documents

Users may upload documents and associate them with permitted business records.

The organisation is responsible for:

  • file content and legality;
  • access permissions and confidentiality classifications;
  • maintaining independent copies of important documents;
  • ensuring files do not contain malware; and
  • removing files that should no longer be retained.

DAPVIORA may reject or remove files that present a security, legal or operational risk.

9. Security

DAPVIORA uses reasonable technical and organisational safeguards designed to protect the Platform, including authentication controls, tenant-aware access restrictions, role-based permissions and activity records.

No internet service can guarantee absolute security. You remain responsible for appropriate passwords, user-access reviews, endpoint security and safe handling of exported information.

10. Activity and audit records

The Platform may create security and activity records concerning actions performed by users. These records may include timestamps, affected modules, request information, internet protocol addresses, device or browser information and before-and-after values.

Activity records may be protected from alteration or deletion to preserve security, accountability, fraud prevention and audit integrity.

11. Intellectual property

DAPVIORA and its licensors retain all rights in the Platform, software, designs, branding, documentation and underlying technology.

These Terms give you a limited, non-exclusive, non-transferable and revocable right to use the Platform during the applicable subscription or authorised access period.

No ownership rights in the Platform are transferred to you.

12. Confidentiality

Each party must use reasonable care to protect non-public information received from the other party and use it only for purposes connected with the Platform or applicable commercial relationship.

Confidentiality obligations do not apply to information that:

  • becomes public without breach;
  • was lawfully known without restriction;
  • is independently developed; or
  • must be disclosed under law or a binding government or court order.

13. Service availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

We may perform maintenance, deploy security updates, modify features, change limits or discontinue functionality. Where reasonably practical, material changes affecting paid customers will be communicated in advance.

Emergency security or legal changes may be made without prior notice.

14. Suspension and termination

We may suspend or terminate access when:

  • fees remain unpaid;
  • a subscription expires;
  • these Terms are materially breached;
  • use creates a security or legal risk;
  • required by law; or
  • continued service is not reasonably possible.

An organisation may stop using the Platform or request termination according to its commercial arrangement.

Before termination, the organisation should export any information it needs to retain.

15. Data after termination or account deletion

Deleting an individual user account does not necessarily delete records owned or controlled by the organisation, including records created by that user.

Customer Data may remain temporarily in:

  • soft-deleted records;
  • system backups;
  • immutable activity or security logs;
  • financial and subscription records;
  • records required for legal claims, fraud prevention, taxation or regulatory compliance; and
  • information retained at the organisation's lawful instruction.

Deletion and retention are further described in the Privacy Policy.

16. Third-party services

The Platform may link to or interact with third-party services selected by the organisation or introduced in future releases.

Third-party services are governed by their own terms and privacy practices. DAPVIORA is not responsible for third-party products outside our control.

17. Disclaimers

To the maximum extent permitted by law, the Platform is provided on an "as available" basis.

DAPVIORA does not guarantee that:

  • every feature will meet every business requirement;
  • information entered by users will be accurate;
  • the Platform replaces professional legal, accounting, tax or financial advice; or
  • all service interruptions or data-loss risks can be eliminated.

Nothing in these Terms excludes guarantees or rights that cannot legally be excluded.

18. Limitation of liability

To the maximum extent permitted by law, DAPVIORA will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, opportunity, goodwill or anticipated savings.

DAPVIORA's aggregate liability arising from the Platform will not exceed the fees paid by the affected customer to DAPVIORA for the Platform during the six months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited, including liability caused by fraud or wilful misconduct.

19. Indemnity

To the extent permitted by law, the organisation will defend and indemnify DAPVIORA against third-party claims resulting from:

  • unlawful Customer Data;
  • the organisation's breach of applicable law;
  • unauthorised use of the Platform by its users; or
  • infringement caused by content supplied by the organisation.

This section does not apply to the extent a claim was caused by DAPVIORA's breach, negligence or wilful misconduct.

20. Governing law and disputes

These Terms are governed by the laws of India.

The parties should first attempt to resolve disputes through good-faith written discussions. Subject to applicable mandatory law, courts of competent jurisdiction in Punjab, India will have jurisdiction.

21. Changes to these Terms

We may update these Terms to reflect legal, security, operational or product changes.

The updated version will show a revised date. Material changes may also be communicated through the Platform or registered email address.

Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

22. Contact

Questions about these Terms may be sent to:

DAPVIORA Technologies Website: https://dapviora.com Email: notifications@dapviora.com